Understanding the Client’s Role in Custom New Home Construction

Any reputable custom home builder will want to make the new home construction journey as seamless and hassle-free as possible for their clients. However, a truly seamless custom home construction journey requires the homeowner’s participation and approval throughout the process. If you’re undertaking your first custom home design, you may be unsure of what exactly your role in the process is. While every new home construction journey is different, here are a few critical roles that the client plays in moving the home-building process forward.

Ensure Timely Payments

Custom new home construction is a complex and expensive undertaking, and timely payments from the client are essential for keeping the project on track. Builders and subcontractors rely on these payments to cover the cost of materials, labor, and other expenses. When clients delay payments, it can cause a ripple effect of delays and disruptions in the construction process. 

To ensure smooth progress, it’s recommended that clients to pay their invoices within five days of receiving them. This not only helps to keep the project running smoothly but also builds trust and a good working relationship with the custom home builder. Like a meter that needs to be fed, timely payments are critical in keeping the construction process moving forward.

Be Accessible for Questions and Field Walks

The custom new home construction process involves a lot of decision-making, and the client's input is crucial every step of the way. That’s why it is important for clients to be accessible for questions and field walks when the builder and design team have given adequate warning and time. 

Field walks are an opportunity for clients to see the progress of their custom home and make any necessary changes or additions. They’re are also a great time for clients to address any concerns they may have and discuss potential solutions with the custom home builder. By being accessible and actively participating in field walks, clients can ensure that their vision for the home is being executed to their satisfaction.

Be Available for Pre-Construction Meetings

Before construction begins, there will be several pre-construction meetings between the client, builder, and design team. These meetings are vital for setting the expectations and details of the project, such as timelines, budget, and design features. 

It’s crucial that clients make time for these meetings and remain actively engaged in the discussions. This will ensure that everyone is on the same page and prevent any misunderstandings or delays once construction begins. Pre-construction meetings also allow clients to get to know their custom home builder better, fostering a collaborative relationship and a successful final result.

Review and Sign Change Orders

Change happens, and it’s extremely common for clients to request alterations to the original design during the construction process. However, it is crucial for clients to understand that these changes may come with additional costs. 

Before proceeding with any change orders, it is the custom home builder's responsibility to provide the client with an estimate of the added costs. The client should review and sign the change order before the work begins to avoid any surprises or misinterpretations of the final cost. This also ensures that all parties are on the same page and can prevent disputes or delays in construction.

Communicate Efficiently During Business Hours

Clear and constant communication is essential for the success of any project, and custom new home construction is no exception. That is why clients should communicate with the builder during regular work hours of 8 am to 5 pm, Monday through Friday. 

This may seem obvious, but many homeowners tend to communicate after hours or on weekends, which can lead to misunderstandings and delays. By sticking to regular work hours, clients enable their custom home builders to address any issues or concerns during their standard work day. This not only shows you’re respectful of the builder’s time, but it also helps you receive quicker responses in return.

At AFT Construction, we are dedicated to building beautiful custom homes that exemplify luxury and stand the test of time. Our exceptional team of experts is committed to transforming your one-of-a-kind vision into a stunning reality, with an emphasis on superior craftsmanship and meticulous detail. Discover the joy of a completely custom building experience, where every element of your home is designed to your exact specifications. No matter what you’re envisioning, we ensure every aspect reflects your desires. To begin your journey toward your bespoke dream home, contact us today to book a personalized new home construction consultation.